24/7 Prescription Collection
Secure contactless collection any time of day or night.
Greenway Pharmacy - Helping the local community in Harlow, Church Langley, Old Harlow, Newhall, Hastingwood, Roydon and beyond.
Convenient secure pickup
Contactless Collection with Lockers
Our contactless locker system allows you to collect pre-ordered prescriptions whenever it suits you. After your prescription is ready we send a secure access code or mobile notification. Lockers are CCTV-monitored and cleaned regularly. If you prefer, our team can assist at the counter during staffed hours to ensure a smooth handover.
Available day and night
Secure access codes
Mobile pickup notifications
Optional staff assistance
Easy steps to collect
How Collection Works
Using the service is straightforward: order your repeat prescription in advance, opt for locker collection, and you will be notified when your medicine is ready. Use the unique code at the locker bay to retrieve your medication. The system supports multiple medicines per collection and keeps your items secure until pickup.
Key Benefits
Our 24/7 collection service is designed to give you full control over when and how you pick up your medication. Pre-order prescriptions through your usual NHS or online system and select locker collection at checkout. When your order is ready you will receive a notification with a secure code and pickup instructions. Lockers are cleaned routinely and monitored to ensure safety. Whether you work late shifts, have childcare constraints, or simply prefer low-contact options, this service provides a discreet, reliable solution for timely medication access.
Open 24 hours
Contactless and private
Unique access codes
Secure monitored lockers
Cost
No extra fees for locker collection
Safety
Monitored and regularly cleaned
Speed
Fast access with unique code
Frequently Asked Questions
Answers to common questions about 24/7 locker collection.
How do I choose locker collection?
When ordering your prescription, select the locker collection option. You will receive a notification when your medicine is placed in a locker.
What do I need to collect?
Bring the unique access code sent to your phone or email. If required, bring photographic ID for age-restricted medicines.
Are there any fees?
Locker collection is included free of charge unless otherwise stated at time of ordering.
What if I miss the pickup?
If you don’t collect promptly, we will hold your medication according to pharmacy policy and contact you to arrange an alternative.
Is my medication safe in the locker?
Yes. Lockers are secure, monitored, and cleaned regularly to maintain safety and privacy.
Real-time notifications
Live Updates and Support
Notifications keep you updated at every step. You will be informed when your prescription is prepared, which locker it is in, and the access code. The system supports SMS or email alerts and provides clear instructions for retrieval. If you have any questions, contact the pharmacy during staffed hours for assistance.
Support when you need it
Staff Assistance Available
Although the lockers operate 24/7, trained pharmacy staff are available during normal hours to help with queries, repeat prescriptions, or to arrange alternative collection if needed. We prioritise privacy and accuracy for all dispensed medicines.
Notifications and help
Notifications and Support
Choose notification preferences and receive step-by-step pickup guidance. If you need help retrieving your medicines during staffed hours, our team can open lockers or validate ID. The service is built to be flexible, catering to urgent needs and routine repeat collections.
SMS and email alerts
ID verification when required
Flexible collection times
Customer support available
Privacy and compliance
Security and Privacy
Privacy is central to our collection process. Lockers ensure that only the person with the correct code can access the medication. For controlled or age-restricted medicines, staff may require ID before authorising placement or release. We follow data protection and pharmacy regulations to safeguard your information.
